Our Services

1.Technical Service: 

1) Design rational process for customers according to their product positioning.

2) Help customers carry out technological transformation on the entire process to improve their production efficiency and capacity.

3) Customize polishing machine configurations and other manufacturing equipment for customers; provide spare parts to equipment users.

4) Help customers test, inspect and analyze new processes, and offer reasonable suggestions and improvement proposals.

5) Improve customer operation on polishing equipment; train their ability to use the equipment and improve their application efficiency.

6) Provide software train for customers and software design of special patterns.

7) Provide processing service for special products.

8) Provide professional designers of technological application to equipment users.

9) Provide technical advice, equipment maintenance and repair services.

2.After-sales Service: 

• Free on-site installation and commissioning. (Customer provides air ticket + accommodation)

• 24-hour service hotline; providing free instruction and answering your questions.

• Life-time maintenance; one-year warranty. After warranty, we provide reasonable prices of spare parts and service.

• Once a year on-site free maintenance. (Customer offers airfare + accommodation, or completed by our local agent)

•Comprehensive and systematic technical training, to ensure your correct operation of the equipment.

1. Warranty time: All machines are guaranteed for two years free that we provide spare components except the wrong operation or damaged by people on purpose.

2.Teaching services: Our engineers will teach your staff to operate the machine during the period of installation and commissioning, and they will not leave until your staff can operate it properly and normally when it necessary.

3.Certificate services: Complying with our clients’ request, we can provide related certificates to clients freely.

4.Maintenance services: If you have any questions or any malfunction happened,we will reply you within 72 hours.

Packaging Details
1.PE film cover on machine. 
2.Carton protection in Plywood case. 
3.Or based on your requirements.
Port
Shanghai Port / Nanjing Port / Customer Demand